FAQ

Elite PTAC is a commercial PTAC supplier and repair company based in Middlesboro, KY. We specialize in certified refurbished PTAC units, repair services, and bulk sales for hotels, motels, apartment communities, healthcare facilities, assisted living centers, colleges, and property managers.

Our team brings over 30 years of HVAC experience. We've refurbished 1,000+ units and maintain a return rate under 3%.

We serve commercial properties of all types — hotels and motels, apartment communities, healthcare and assisted living facilities, colleges and universities, and property management companies. We work with both single-property owners and large multi-site portfolios.

A PTAC (Packaged Terminal Air Conditioner) is a self-contained heating and cooling unit that installs through an exterior wall — the type most commonly found in hotel rooms, apartment suites, and commercial spaces. The entire system (compressor, coils, controls) is housed in one unit, making installation and replacement straightforward.

BTU capacity should match the square footage of the room being conditioned. Here's a quick reference:

Factors like ceiling height, sun exposure, and climate can affect the right size. When in doubt, call us at (865) 352-2198 and we'll help you select the correct unit.

208/230V is the standard voltage used in most residential and hospitality buildings. 265/277V is a commercial voltage found in some older hotels and commercial facilities. Check your existing wall sleeve wiring or consult an electrician if you're unsure which voltage your property uses.

• 2.5kW / 15A — lighter heating capacity, lower amperage draw
• 3.5kW / 20A — mid-range, the most common for hotels and apartments
• 5.0kW / 30A — maximum heat output for larger rooms or colder climates

Your wall sleeve's existing wiring and receptacle determine which option is compatible. If you're replacing an existing unit, match the specs of the unit being removed.

We refurbish and sell units from Amana, GE, Friedrich, Distinction, and LG.

Every unit goes through a 6-step process before it ships: inspection, full electrical and mechanical diagnostic, repair and component replacement (compressors, capacitors, control boards, etc.), deep cleaning and sanitizing, a full heating and cooling performance test under load, and a final quality inspection before packaging. Units are not simply cleaned and resold — they are restored to operational spec.

Most certified refurbished PTAC units start at $424. The Amana J&K Series (Bluetooth-enabled) starts at $534. Pricing for bulk orders is available on request.

Contact us at sales@eliteptac.com or (865) 352-2198 to discuss parts availability for your specific unit.

Yes. For orders of 10 or more units, we offer volume pricing and a dedicated point of contact. Submit a bulk quote request to get started.

You can order directly through our website, call us at (865) 352-2198, or email sales@eliteptac.com. For bulk or custom orders, use the Request a Quote form.

Orders that have already shipped cannot be canceled. If you need to cancel before shipment, contact us immediately at (865) 352-2198 or sales@eliteptac.com. Once a unit has left our facility, it cannot be recalled.

Returns must be requested within 30 days of delivery. Returned units must be in the same condition as received, properly packaged, and authorized by Elite PTAC prior to return. The customer is responsible for all return shipping costs. Please contact us before returning any unit.

Yes. To place a tax-exempt order, contact our team by phone or email before placing your order. We'll walk you through the exemption certificate process. Tax exemptions cannot be applied retroactively after an order has been placed.

We accept major credit cards. For large or bulk orders, contact us to discuss additional payment options. Please ensure your billing address matches what your bank has on file — address mismatches can cause cards to be declined.

You will receive an email confirmation when your order is placed and a tracking notification once it ships. For freight shipments, the carrier will typically contact you to schedule a delivery window. For order status questions, call us at (865) 352-2198, Monday–Friday, 8 AM–4 PM EST.

Yes. Our technicians handle electrical troubleshooting, compressor and refrigeration repairs, fan motor replacement, control board replacement, heater repairs, capacitor replacement, deep coil cleaning, performance testing, and cosmetic refurbishment.

Yes. We offer fleet repair programs for property owners and facility managers with large PTAC inventories — whether you have 1 unit or 100.

Contact us at (865) 352-2198 or sales@eliteptac.com, or fill out the Request a Quote form on our website.

We ship from our facility in Middlesboro, KY throughout the continental United States. Deliveries to Alaska, Hawaii, Puerto Rico, and other locations may require special arrangements and additional charges.

Free shipping is available to the following states with no minimum order: AL, CT, DE, FL, GA, IL, IN, KY, ME, MD, MA, MI, MS, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV, WI, and DC. For other locations, see our freight rates or request a bulk quote.

Most orders are processed within 2–5 business days after payment clears. Large orders, custom refurbishments, or warranty replacements may take longer — we'll notify you if that applies.

Units ship via commercial freight carriers due to their size and weight. You'll need to provide a valid delivery address, contact info for delivery scheduling, and details about loading dock and forklift availability. Additional charges may apply for residential deliveries, liftgate service, limited access locations, or re-delivery.

Inspect all packaging before signing the delivery receipt. Note any damage or shortages directly on the carrier's receipt and photograph everything. You must notify Elite PTAC within 48 hours of delivery to be eligible for a freight damage claim. Keep all packaging materials for inspection.

All refurbished PTAC units come with a 1-year limited warranty covering defects in workmanship and major component failure under normal operating conditions, starting from the date of purchase.

If a covered defect occurs, Elite PTAC will repair the defective component, provide a replacement component, or replace the unit with a comparable refurbished unit if repair isn't practical.

Yes. The warranty covers parts only. Labor costs, diagnostic charges, service calls, removal, reinstallation, travel expenses, and third-party contractor charges are the purchaser's responsibility.

The purchaser is responsible for all shipping and freight costs related to warranty claims — both inbound and outbound.

Exclusions include improper installation, incorrect voltage supply, lack of maintenance, dirty coils or filters, abuse or neglect, water or freeze damage, acts of nature, coastal corrosion, cosmetic defects, normal wear and tear, and damage from unauthorized repairs or modifications.

No — the warranty applies to the original purchaser only and is not transferable without written authorization from Elite PTAC.

Contact Elite PTAC as soon as you discover the issue. You'll need to provide proof of purchase, the unit's model and serial number, and supporting documentation (photos, videos, diagnostic info). No claim is approved without prior authorization from Elite PTAC.

Contact us first. Our team has 30+ years of HVAC experience and can often troubleshoot issues over the phone or email before escalating to a warranty claim. Reach us at (865) 352-2198 or sales@eliteptac.com, Monday–Friday, 8 AM–4 PM EST.